Trust Center
WAYSCloud publishes selected reports on security incidents, privacy matters, operational deviations, and regulatory interactions.
This Trust Center provides transparent, factual documentation of how we detect, handle, and resolve issues across the platform — including cases where no breach or customer impact occurred.
Not all events are reported. Reports are published where they provide meaningful insight into system behavior, risk, or operational handling.
We believe trust is built not only on successful operation, but on how issues are identified, addressed, and documented.
These reports are intended to provide insight into how the platform evolves, improves, and responds to real-world conditions.
This is not a real-time status page. For current service availability, see status.wayscloud.services.
Published Reports
View allApp Platform interface alignment
Inconsistencies between CLI, API, and dashboard behavior were identified and resolved as part of internal validation of the App Platform.
Database service degradation due to storage saturation
A storage saturation event on a database node caused degraded performance and temporary service disruption across multiple platform services. All services have been restored, and safeguards have been implemented to prevent recurrence.
Shared Hosting control panel migration to HestiaCP
WAYSCloud will migrate its Shared Hosting platform to a new control panel based on HestiaCP. This is part of our ongoing move toward open-source technologies across the platform, with no downtime expected for customer websites.
App Platform Deployment Issue
Deployment startup failures were not clearly surfaced in the dashboard, and the plan upgrade flow lacked a direct path. Resolved with improved error visibility.
WAYSCloud Sovereignty Report
Sovereignty architecture overview — platform control boundaries, dependency governance, jurisdictional alignment, and external dependency risk management.
VPS web console access issue and architecture improvement
The VPS web console experienced issues preventing browser-based access to virtual machines. The issue has been resolved with an improved, OS-independent console architecture.
Database snapshot redundancy limitation
Off-site backup replication was temporarily limited within a subset of database infrastructure. Detected by monitoring and resolved.
Dashboard translation inconsistency following deployment
A deployment caused parts of the customer dashboard to display raw translation keys instead of localized text. No data was affected.
Redis provisioning: firewall allowlist not enforced on new instances
Firewall allowlist rules appeared configured but were not enforced at the network level on newly provisioned Redis instances.
Permission Model Conflict During Apache to LiteSpeed Migration
A permission mismatch during Apache-to-LiteSpeed migration caused brief website errors. Rolled back within minutes, now resolved.
Inconsistent tenant context in administrative support mode
The 'view as customer' support mode did not consistently apply tenant context across services, causing mixed data display.
False positive CSAM alert involving test data and external IP
A false positive CSAM alert was triggered by test data in production. Formal review confirmed no real content was involved.
Position on proposed EU CSAR regulation and cloud implications
WAYSCloud's formal position on the proposed EU CSAR regulation and its implications for encryption, sovereignty, and providers.
