Trust Center
WAYSCloud publishes selected reports on security incidents, privacy matters, and regulatory interactions.
This Trust Center exists to provide transparent, factual documentation of how we handle deviations, incidents, and external assessments — including cases where no breach or impact occurred.
We believe trust is built not only on success, but on how issues are handled and documented.
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Published Reports
View allInconsistent tenant context in administrative support mode
An issue was identified in the administrative support mode ("view as customer") where the active customer context was not consistently applied across all services. This could result in a mix of data being displayed when navigating between different parts of the platform during support sessions.
False positive CSAM alert involving test data and external IP reference
A CSAM (child sexual abuse material) alert was generated in WAYSCloud's internal monitoring system and subsequently reviewed. The alert was determined to be a false positive caused by test data in a production environment. One of the test entries included a real external IP address, which increased the seriousness of the situation and required formal review.
Position on proposed EU CSAR regulation and implications for secure cloud infrastructure
WAYSCloud has submitted a formal position to Norwegian authorities regarding the proposed EU regulation on combating child sexual abuse material (CSAR). This report outlines our technical, legal, and ethical assessment of the potential implications for encryption, data sovereignty, and infrastructure providers.