Trust Center

WAYSCloud publishes selected reports on security incidents, privacy matters, operational deviations, and regulatory interactions.

This Trust Center provides transparent, factual documentation of how we detect, handle, and resolve issues across the platform — including cases where no breach or customer impact occurred.

Not all events are reported. Reports are published where they provide meaningful insight into system behavior, risk, or operational handling.

We believe trust is built not only on successful operation, but on how issues are identified, addressed, and documented.

These reports are intended to provide insight into how the platform evolves, improves, and responds to real-world conditions.

This is not a real-time status page. For current service availability, see status.wayscloud.services.

Published Reports

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WAYSCLOUD-TR-2026-0013|Operational Deviation|mediumResolved

App Platform interface alignment

Inconsistencies between CLI, API, and dashboard behavior were identified and resolved as part of internal validation of the App Platform.

Published Apr 17, 2026|Affected:apiconsoledashboardapp_platform
WAYSCLOUD-TR-2026-0012|Operational Deviation|highResolved

Database service degradation due to storage saturation

A storage saturation event on a database node caused degraded performance and temporary service disruption across multiple platform services. All services have been restored, and safeguards have been implemented to prevent recurrence.

Published Apr 14, 2026|Affected:databasestoragedns_shieldip_intel
WAYSCLOUD-TR-2026-0011|Platform Improvement|lowScheduled

Shared Hosting control panel migration to HestiaCP

WAYSCloud will migrate its Shared Hosting platform to a new control panel based on HestiaCP. This is part of our ongoing move toward open-source technologies across the platform, with no downtime expected for customer websites.

Published Apr 13, 2026|Affected:hosting
WAYSCLOUD-TR-2026-0010|Operational Deviation|mediumResolved

App Platform Deployment Issue

Deployment startup failures were not clearly surfaced in the dashboard, and the plan upgrade flow lacked a direct path. Resolved with improved error visibility.

Published Apr 10, 2026|Affected:app_platform
WAYSCLOUD-TR-2026-0009|Transparency Report|informationalInformational

WAYSCloud Sovereignty Report

Sovereignty architecture overview — platform control boundaries, dependency governance, jurisdictional alignment, and external dependency risk management.

Published Apr 10, 2026|Affected:identityapiconsolestoragedatabase
WAYSCLOUD-TR-2026-0008|Operational Deviation|lowResolved

VPS web console access issue and architecture improvement

The VPS web console experienced issues preventing browser-based access to virtual machines. The issue has been resolved with an improved, OS-independent console architecture.

Published Apr 5, 2026|Affected:vpsconsole
WAYSCLOUD-TR-2026-0007|Operational Deviation|mediumResolved

Database snapshot redundancy limitation

Off-site backup replication was temporarily limited within a subset of database infrastructure. Detected by monitoring and resolved.

Published Apr 4, 2026|Affected:dbaas
WAYSCLOUD-TR-2026-0006|Operational Deviation|mediumResolved

Dashboard translation inconsistency following deployment

A deployment caused parts of the customer dashboard to display raw translation keys instead of localized text. No data was affected.

Published Apr 3, 2026|Affected:dashboard
WAYSCLOUD-TR-2026-0005|Operational Deviation|mediumResolved

Redis provisioning: firewall allowlist not enforced on new instances

Firewall allowlist rules appeared configured but were not enforced at the network level on newly provisioned Redis instances.

Published Apr 3, 2026|Affected:redis
WAYSCLOUD-TR-2026-0004|Operational Deviation|mediumResolved

Permission Model Conflict During Apache to LiteSpeed Migration

A permission mismatch during Apache-to-LiteSpeed migration caused brief website errors. Rolled back within minutes, now resolved.

Published Apr 3, 2026|Affected:hosting
WAYSCLOUD-TR-2026-0002|Security Report|highResolved

Inconsistent tenant context in administrative support mode

The 'view as customer' support mode did not consistently apply tenant context across services, causing mixed data display.

Published Apr 2, 2026|Affected:identityapistoragednscompute
WAYSCLOUD-TR-2026-0001|Government / Authority Contact|highResolved

False positive CSAM alert involving test data and external IP

A false positive CSAM alert was triggered by test data in production. Formal review confirmed no real content was involved.

Published Mar 12, 2026|Affected:storagemonitoring
WAYSCLOUD-TR-2026-0003|Transparency Report|informationalInformational

Position on proposed EU CSAR regulation and cloud implications

WAYSCloud's formal position on the proposed EU CSAR regulation and its implications for encryption, sovereignty, and providers.

Published Oct 12, 2025